Privacy policy

Your privacy matters to us. This policy explains how Laviva Cosmetics collects, uses, and protects your personal information when you shop with us at lavivacosmetics.com.

1. Information We Collect

a) Information You Provide

• Full name
• Delivery address (street, city, province, postal code)
• Phone number
• Email address
• Order details and product preferences

b) Payment Information

For Cash on Delivery (COD) orders — no payment card information is collected by us. For online payments via EasyPaisa or JazzCash, payment is processed securely through those platforms. We do not store your card or account details on our servers.

c) Automatically Collected Information

• IP address and browser type
• Pages you viewed and time spent on site
• Referring website or link
• Device type (mobile, desktop, tablet)

d) Communication Data

If you contact us via WhatsApp, email, or social media, we may retain those messages to respond to your queries and improve our service.

2. How We Use Your Information

3. How We Share Your Information

We do not sell or rent your personal information to any third party. We only share your data in the following limited cases:

a) Courier Partners

Your name, phone number, and delivery address are shared with our courier partner PostEx solely for the purpose of delivering your order.

b) Payment Processors

If you pay via EasyPaisa or JazzCash, your payment information is handled directly by those platforms under their own privacy policies.

c) Service Providers

• Shopify — our ecommerce platform
• Meta (Facebook/Instagram) — for advertising and analytics
• Google Analytics — for website traffic analysis

All third parties are required to keep your information secure and use it only for the services they provide to us.

d) Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities in Pakistan.

4. Cookies

Our website uses cookies — small text files stored on your device — to provide a better experience:

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Meta Pixel & Advertising

We use the Meta Pixel on our website. This tool helps us measure the effectiveness of our Facebook and Instagram ads and show relevant content to people who have visited our website. The Meta Pixel collects anonymised data such as page visits and purchases.

You can opt out of Meta's targeted advertising at any time by visiting facebook.com/settings/ads.

6. WhatsApp Communication

When you contact us or place an order via WhatsApp, you consent to receive messages from us on that platform. We use WhatsApp only to:

• Confirm and update your order status
• Respond to your customer support queries
• Share promotional offers (only if you have opted in)

You can unsubscribe from WhatsApp marketing messages at any time by replying STOP.

7. Data Retention

We retain your personal information for as long as necessary to fulfil your order, provide customer support, and comply with legal and financial record-keeping requirements. Order records are typically retained for 3 years. You may request deletion of your data at any time.

8. Data Security

We implement appropriate measures to protect your data, including:

• Secure HTTPS encryption on our website
• Restricted internal access to customer data
• Use of trusted and reputable third-party platforms (Shopify, PostEx, Meta)

However, no method of transmission over the internet is 100% secure. While we do our best, we cannot guarantee absolute security.

9. Your Rights

As a customer, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Ask us to update or correct inaccurate information
• Deletion — Request that we delete your personal data
• Opt-Out — Unsubscribe from marketing emails or WhatsApp messages at any time
• Withdraw Consent — Withdraw consent for data processing at any time

To exercise any of these rights, please contact us. We will respond within 7 business days.

10. Third-Party Links

Our website may contain links to third-party websites such as Instagram and Facebook. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

11. Children's Privacy

Our website and products are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan.