Mix and Match
Refund policy
At Laviva Cosmetics, we strive to ensure you love your purchase. Please read our return and refund policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of our products, the following conditions apply:
- For hygiene and safety reasons, all cosmetic products are non-returnable and non-refundable.
- Returns are only accepted if the product is damaged, defective, or incorrect upon arrival.
2. Damaged or Missing Items
If your order arrives damaged or incomplete, please follow these steps:
- Contact us within 24 hours of delivery.
- Provide your Order Number.
- Include clear photos of the package and the items received.
We will carefully assess the issue and arrange a replacement or resolution where applicable.
3. Resolution
Once your claim is reviewed and approved by our team, we will offer one of the following resolutions:
- A replacement of the same item (subject to availability), or
- A store credit for a future purchase on our website.
4. Contact Us
For any return or refund-related concerns, please contact us immediately at:
Laviva Cosmetics Support
📧 Email: cs@lavivacosmetics.com
📱 Phone/WhatsApp: +92 328 9941664
