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Refund policy

At Laviva Cosmetics, we strive to ensure you love your purchase. Please read our return and refund policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of our products, the following conditions apply:

  • For hygiene and safety reasons, all cosmetic products are non-returnable and non-refundable.
  • Returns are only accepted if the product is damaged, defective, or incorrect upon arrival.

2. Damaged or Missing Items

If your order arrives damaged or incomplete, please follow these steps:

  • Contact us within 24 hours of delivery.
  • Provide your Order Number.
  • Include clear photos of the package and the items received.

We will carefully assess the issue and arrange a replacement or resolution where applicable.

3. Resolution

Once your claim is reviewed and approved by our team, we will offer one of the following resolutions:

  • A replacement of the same item (subject to availability), or
  • A store credit for a future purchase on our website.

4. Contact Us

For any return or refund-related concerns, please contact us immediately at:

Laviva Cosmetics Support

📧 Email: cs@lavivacosmetics.com

📱 Phone/WhatsApp: +92 328 9941664